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Spelunk can help you find the right questions and the right problems, then help you solve them.
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Spelunk’s preparation, people and processes will help you solve the puzzle quickly, efficiently and effectively.
Want to Evolve Your Corporate Mindset + Culture?
Spelunk can be your guide and mentor to a better mindset, strategy & tactics for success.
Interested in seeing how far Customer Experience Strategy might take you?
The Reading List
A More Beautiful Question by Warren Berger
My new favorite book is a must-read for anyone wondering why the art of asking questions has fallen by the wayside, everywhere except in the most successful, innovative businesses. The methods discussed are excellent additions to our creative problem solving toolkit. [GB]
You’re My Favorite Client by Mike Monteiro
A sharp and valuable treatise for clients on how to work with design firms by the co-founder of Mule Design. Monteiro’s unique sense of humor helps to politely yet sternly educate and guide clients about how to adapt to the unique mindset of the designer. [GB]
Thinking, Fast and Slow by Daniel Kahneman
A high-density exploration of how humans think, specifically with regards to intuition, biases, judgments, recognition, attention, choices, and conclusions, makes for fascinating reading when considering it all in the context of customer behavior and how CX should address the issues at play in the brain. [GB]